Cairns Training Academy

CHC32015 Certificate III in Community Services

Course Details

This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs. At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.

Course: 12 units (5 core units plus 7 elective units) plus approximately 120 hours of Industry Placement
Timeline: Course Completion: maximum time 15 months
Course Payment: maximum time 40 weeks

Student Selection

Persons with the language and literacy skills enabling them to complete the course and or be able to be an active community services worker.



Certificate 3 Guarantee

(Qld State Government VET Investment Plan-Funded Programs)

$400 Subsidised (Payment Plan - 16 weekly payments of $25)

$350 Concession (Payment Plan - 14 weekly payments of $25)

In addition; Student is required to pay for their First-aid Certificate

Refer to the Certificate 3 Guarantee Program Fact Sheet for Students 


(Qld State Government VET Investment Plan-Funded Programs)

$956.80 Normal (Payment Plan - $56.80 in first week followed by 18 weekly payments of $50)

$382.72 Concession (Payment Plan - $32.72 in first week followed by 7 weekly payments of $50)

Fee for service $3100.00 ($300.00 enrolment fee followed by 56 weekly payments of $50)
Face-to-face classes On application and group basis
VETiS (Schools) As per school MOU

The Enrolment fee (if applicable) is non-refundable as are courses fees once students commence training. Fees and conditions are aligned to government funding conditions. Refer to fee policy on enrolment form for further information.

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5 Compulsory Units
CHCCCS016 Respond to client needs C
CHCCOM005 Communicate and work in health or community services C
CHCDIV001 Work with diverse people C
HLTWHS002 Follow safe work practices for direct client care C
HLTWHS006 Manage personal stressors in the work environment C
7 Elective Units
BSBINM301 Organise workplace information E
CHCADV001 Support group Facilitate the interests and rights of clients E
CHCCOM001 Provide first point of contact E
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander Cultural Safety E
CHCPRT001 Identify and respond to children and young people at risk E
CHCVOL001 Be an effective volunteer E
HLTAID003 Provide first aid E

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Learning resources supplied online (CTA trainers will show you how to use the online system) are included in the course cost. Additional charges will apply for printing of learning resources, if requested. Please check before enrolment.

Job Roles

  • Support worker


On successful completion of all units within this qualification, participants will receive a Certificate III in Community Services.

Course Pathway

Students issued with the full Qualification may continue on to the Certificate IV in Community Services.

Student Intake

All year (except for end of year closure).

Industry Placement

Students enrolling in this program will be required to complete a minimum of 120 hours of Industry Placement.

How is the Course Delivered & Assessed?

You will have access to a variety of theory and practical learning resources, including industry placement, which equips you with the necessary skills to secure employment. Course resources are readily available online to ensure 24/7 access and portability to students. Throughout the duration of your studies you will be trained, assessed and supported by qualified trainers and assessors in a variety of methods which depend on your own mode of study. These may include: Skype, email, phone, online, workplace visits, third party reports by workplace supervisor/s, written workbooks, videoed training presentation and or classroom tutorials.

Centrelink Eligibility

If you are eligible for assistance, contact Centrelink for details of study assistance for this course before enrolment.

Recognition of Prior Learning (RPL)

Have you gained knowledge and skills through your work, life experience, training or education? You may be halfway to a qualification and not realise it. Even if you have never formally studied or trained in a particular area, you may be able to have your skills formally recognised.

Recognition of your current skills and knowledge can occur through credit transfer or recognition of prior learning.

What Is Involved?

As part of the recognition of prior learning process your existing skills and knowledge will be assessed against a range of industry standards by a qualified assessor. You can demonstrate your competence in a variety of ways including performing tasks, sharing your stories about how you carry out tasks in the work place or providing work samples and providing evidence of the mandatory 120 hours industry experience.

Credit Transfer (CT)

If you have completed past studies in areas related to the qualification you plan to enrol in you may be eligible for credit transfer. You will need to provide a Statement of Attainment matching the unit of competency you are seeking credit for.

Benefits of Applying for RPL

  • Recognition may accelerate you through your qualification
  • A qualification may assist you with getting a promotion, job security, a change in career or even a pay rise
  • Recognition helps keep your studies interesting and challenging (as you are not learning things you already know)
  • Recognition will never cost you more than the training it replaces

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Download Enrolment Form PDF
Download Ezi Debit Form PDF